Restoring customer trust using smart meter data
Recent coverage of the UK retail energy market has criticised the 'confusopoly' operated by energy retailers where the range of tariff options is so great that consumers are unable to identify the best deal for them. This is an issue where smart meters can help - offering utilities new ways to interact with their customers and provide them with a better service and clearer information.
In this piece for SmartGrid News, Mark England explains how utilities can plan ahead to incorporate such functionality into their smart meter roll out.
This story was published on Thursday 2nd February 2012
